It was the 9/11 incident that brought severe changes in the airline travel industry. The airline security system had a major turn after the terror attack. Experts are referring to the Coronavirus pandemic as ‘the new terrorism’, triggering the biggest crisis the airline travel industry has ever faced.
A huge challenge upfront the airline travel is to keep their flights in the sky post Coronavirus pandemic disaster. Apart from the huge financial backlash in the past couple of months due to the lock-down and grounded fleets, the industry sees a diminishing popularity in the air travel. It’s high time for them to find out-of-the-box solutions to the health concerns on and off the board a plane, projected by the Coronavirus.
Considering some of the changes already happening and many more recommended, we can expect big changes in the entire process of air travel.
Longer check-in process
Let’s start with the entire process of checking in for flights, which some calculate that it could take up to four hours and involving social distancing, sanitation of passengers and luggage, wider spaces for various lines and waiting to board.Nine out of 10 experts expect slower turnarounds between flights due to the need of thorough cleaning of cabins and following of sanitary measures at airports.
In the short run, though, it’s expected that reduced passenger numbers and airlines traveling to a smaller pool of destinations may reduce delays.
What can be expected?
Among the steps under consideration: no cabin bags, no lounges, no automatic upgrades, face masks, surgical gloves, self-check-in, self-bag-drop-off, immunity passports, on-the-spot blood tests and sanitation disinfection tunnels.
Increased role of digital technology
Digital technologies and automation will play a critical role in the future of air travel. The need to reduce “touchpoints” at airports implies mandatory use of biometric boarding that allows passengers to board planes with only their face as a passport.
A number of airlines including British Airways, Qantas and EasyJet already are using the technology.
According to the World Travel and Tourism Council (WTTC), “the ‘new normal’ at major airports, such as Heathrow, JFK and Singapore Changi will include almost exclusive use of online check-ins, and contactless payments.
No entry for non-fliers
Then there are the radical changes the airports will have to make starting most probably with stopping non-fliers from entering at all except for unaccompanied minors or others who need assistance.
Extensive disinfection process
They will need more extensive all-biometric check-in systems and efficient DYI for dropping off bags, ‘travel bubbles,’ or tunnels for disinfection. (After being checked in, luggage may also be put through a disinfection fogging tunnel). They also must install demarcation of the spaces for social distancing in corridors and concourses, larger spaces for queues and waiting, plexiglass or other protective barriers at customer service counters, hand sanitation stations and thermal scanning to check crowds for fever-grade body temperatures, which already are in use in some major airports.
Passenger health matters to qualify
“Only those ‘fit to fly’ will be allowed to enter,” predicts the airline strategy firm SimpliFlying, in a recent report, where it identifies more than 70 different areas in the passenger journey that “are expected to either change or to be introduced from scratch, including having bags ‘sanitagged’ after going through fogging, electrostatic or UV-disinfection to restore confidence in flying after COVID-19.”
The Telegraph explains that “it may sound futuristic, but UV sanitation is likely to become commonplace at the world’s airports. London Heathrow says it is to begin trialling the process for its security trays.”
And then the boarding process
The boarding process is expected also to become ‘touchless,’ with options including facial recognition, already used in some U.S. airports for international flights. On the planes, there will be blocked seats, electrostatic spraying, personnel in protective gear and, of course, masks. Major European carriers such as Air France and KLM already have made them compulsory and it’s expected that all other airlines will do the same.
As for food, the tendency is to stop serving altogether on short-haul flights, while the airlines consider ‘light refreshments’ for long-haul flights. Hong Kong Airlines has decided to stop offering food altogether.
At the arrival point, SimpliFlying forecasts, international passengers will need to show some type of immunity document/passport, also advocated by the International Air Transport Association, IATA, to border control agents. Once a vaccine has been found, that could shift to a proof of vaccination.
“Arriving passengers will also undergo another temperature screening at their final destination and potentially even blood tests for COVID-19,” Conde Nast predicts. “Some airports like Hong Kong and Vienna are testing passengers for the coronavirus with a blood test before they are allowed to enter the country. Those types of tests, however, might be short-lived.”
Thermal testing is also recommended by IATA, “while Airlines UK, which represents British Airways, EasyJet and Virgin Atlantic, has said ‘pre-screening’ of travelers should be introduced ideally as early in the passenger journey as possible,” reports The Telegraph.
Standardization of procedures yet to be finalized
Although there are no standard decisions about making such tests and screening mandatory, airports and airlines are pushing for uniform regulations. It’s not clear who will be responsible for checking travelers’ temperatures and other Covid-19 symptoms, for example.
SimpliFlying predicts that a new federal health agency likely will be created to coordinate health screenings inside airports.
As immediately following 9/11, a process of trial-and-error is likely, with many airports and airlines following what some ‘pioneers’ establish.
“There will be new protocols for check-in involving digital technology; hand sanitizer stations at frequent points including where luggage is stored; contactless payment instead of cash; using stairs more often than lifts where the two-meter-rule can be harder to maintain; and fitness equipment being moved for greater separation, among other examples,” the WTTC wrote in a recent report.
The international institution says that the sector will face a gradual return to travel over the coming months as a “new normal” emerges before a vaccine becomes available on a mass scale, large enough to inoculate billions of people.
Travel is likely to return first to domestic markets with “staycations,” then to a country’s nearest neighbors before expanding across regions, and then finally across continents to welcome the return of journeys to long-haul international destinations. WTTC believes that younger travelers in the 18-35 age group, who appear to be less vulnerable to COVID-19, also may be among the first to begin traveling again.
According to Gloria Guevara, WTTC President & CEO, traveling in the ‘new normal’ age requires coordinated actions, including new standards and protocols, “for a safe and responsible road to recovery for the global Travel & Tourism sector as consumers start planning trips again.”
The new protocols and standards are being defined following feedback from associations representing the different travel sectors including International Air Transport Association (IATA), the Airport Council International (ACI), Cruise Lines International Association (CLIA), United States Travel Association (USTA), Pacific Asia Travel Association (PATA), International Civil Aviation Organisation (ICAO), the Organisation for Economic Co-operation and Development (OECD), the European Travel Commission (ETC) and the World Tourism Organisation (UNWTO).
Diminished future of airline industry
But with protocols and standards, biometric systems, immunity passports and the best intentions for a safe road to recovery, the future of traveling, as New York Times’s Niraj Chokshi explains, is still bleak: “With much of the world closed for business, and no widely available vaccine in sight, it may be months, if not years, before airlines operate as many flights as they did before the crisis. Even when people start flying again, the industry could be transformed, much as it was after the Sept. 11 terrorist attacks.”
And in the process, as it is already the case, some airlines, especially smaller ones, will be push into bankruptcy or become takeover targets. “Consumer fears about catching the virus on crowded planes could lead to reconfigured seating. Carriers may initially entice wary travelers with discounts, but if they can’t fill up flights, they may resort to raising ticket prices.”
Once borders and airports are open again and people are able to fly freely, the process awaits the travelers, as the aviation authorities are gradually readying the strategy to ensure healthy air travel. Are you ready to change your flying habits?
Credits: Cecilia Rodriguez, Forbes